Legal & compliance
Our policies, plainly stated.
Last updated 2026-06
All A2B2 legal and compliance policies in one place. Operated by Equora AI Limited (registered in Hong Kong SAR, company number 80313661) and Equora AI and Technologies Inc. (registered in Delaware, USA, company number 10608583).
Last updated: June 2026 Jurisdictions: United States · Hong Kong SAR Contact: legal@a2b2.ai
These policies are published in English. In the event of any discrepancy between the English version and any translated version on this website, the English version prevails.
Terms of Use
Last updated: June 2026
The most important things: A2B2 provides intelligence, not financial advice. We never recommend buying or selling. We earn money only from subscriptions - no commissions, no product placement. You decide what to do with everything we surface.
01 About A2B2
What A2B2 is
A2B2.ai is operated by Equora AI Limited (registered in Hong Kong SAR, company number 80313661) and Equora AI and Technologies Inc. (registered in Delaware, USA, company number 10608583), trading as A2B2.ai. References to "A2B2," "we," "us," or "our" mean Equora AI Limited, Equora AI and Technologies Inc. and any subsidiaries operating the platform.
A2B2.ai is a wealth intelligence platform combining multiple frontier AI models, agentic tools, and verified human experts across four pillars:
RESEARCH
Multi-model intelligence engine - query multiple frontier AI models simultaneously; consensus and divergence surfaced transparently
CONNECT
Expert content and community - intelligence published by verified CIOs and advisors
EXPLORE
Market and product intelligence search across asset classes and geographies
OWN
Portfolio consolidation across institutions, currencies, and asset classes
02 Acceptance
How you agree
Creating an account - or continuing to use the platform after a notified update - means you accept these Terms, our Privacy Policy, and our Acceptable Use Policy (Section 13 below). If you don't agree, don't use the platform.
03 Eligibility
Who can use A2B2
- Age: 18 only
- Geography: US and Hong Kong at MVP launch. Access from other jurisdictions is at the user's own risk
- US persons: Platform operates under the Publisher's Exclusion, Investment Advisers Act 1940 (15 U.S.C. § 80b-2(a)(11)(D))
- HK users: Platform operates under the Broadcaster/Journalist exemption, Schedule 5 SFO (Cap. 571)
- Verified professional tiers (see a2b2.ai/pricing): Access conditional on successful credential verification at onboarding. Providing false information is grounds for immediate termination and regulatory referral
04 What A2B2 provides
Intelligence, not advice
Everything on A2B2.ai is informational. Nothing constitutes personalised investment advice, a recommendation to buy or sell any financial product, or any regulated financial service.
How our AI works
We run two interrogation steps: (1) cross-examining the information or content you bring to the platform for source credibility, logical soundness, and analytical completeness; (2) cross-examining the AI models themselves to surface where they converge and where they diverge. You receive a validated synthesis. You decide what to do with it.
We never recommend. We don't form proprietary investment views or recommend specific financial products, portfolio strategies, or tax actions. Our language stays in the aggregator frame: "sources suggest," "consensus across models indicates," "market views are divided." If an output looks like a recommendation, report it immediately.
Agentic tools boundary
Our agentic tools are research tools only - organising sources, structuring comparisons, summarising and pressure-testing information within your defined parameters. They do not take discretionary investment decisions, provide suitability assessments, or execute any transaction. You retain full decision authority at all times.
Portfolio data (OWN module)
Your portfolio information is read-only aggregation for display purposes only. We cannot execute trades, move funds, withdraw assets, rebalance portfolios, or instruct any financial institution. We are not your financial institution.
No guarantee of accuracy
Market data may be delayed or incomplete. AI outputs may be incorrect. Verify material information independently before acting. Expert content in CONNECT represents the individual contributor's views - we verify credentials but do not endorse opinions.
05 User accounts
Your account
- Provide accurate information at registration and keep it current
- Credentials are personal and non-transferable; do not share them
- Notify security@a2b2.ai immediately of any suspected unauthorised access
- One account per person; creating multiple accounts to circumvent limits is prohibited
06 Fees & subscriptions
How pricing works
Revenue model: We earn revenue exclusively from subscriptions. No transaction fees, no commissions, no performance fees, and no revenue from financial product placement, distribution, or referral arrangements.
Current plans, prices, and what each tier includes are at a2b2.ai/pricing. What each office does is described at a2b2.ai. Pricing may change on at least 30 days' notice; changes do not affect your current billing period.
Credit top-ups are available on eligible tiers - see a2b2.ai/pricing for which tiers support top-ups. Prices are shown in-app at the time of purchase.
Cancellation: Cancel at any time via account settings. Access continues to the end of the paid period. To cancel, see FAQ - Account for instructions.
Auto-renewal: Subscriptions renew automatically on your billing date. You will receive a renewal reminder by email before each annual renewal charge. Cancel before the renewal date to avoid the next charge.
Refunds: Subscription fees are non-refundable unless stated otherwise in writing. If you believe you have been charged in error, contact billing@a2b2.ai within 7 days of the charge with your account email and the billing date in question.
Fair use: Use of the platform must remain within personal or professional research purposes consistent with your tier. Automated or scripted bulk queries, scraping, or any use designed to replicate the platform's output outside the platform are prohibited and may result in immediate suspension. Rate limits are enforced in-app to protect platform performance for all users. See the Acceptable Use section below.
07 Intellectual property
Who owns what
- Platform IP: All technology, design, trademarks, and platform content are owned by or licensed to Equora AI Limited. No copying, reverse engineering, or derivative works without written consent
- AI outputs generated for you: Available for personal, non-commercial use within your subscription tier. A2B2 retains rights to use anonymised, aggregated interaction data for platform improvement - see the Privacy Policy
- Your content: You retain ownership of content you submit. You grant A2B2 a limited licence to process it solely to deliver the service
- Expert content (CONNECT): Owned by contributors; A2B2 holds a hosting and distribution licence
Copyright and DMCA: A2B2 respects intellectual property rights. A formal DMCA Copyright Policy - including a registered agent and takedown procedure - will be published before the CONNECT publishing feature launches. In the meantime, direct copyright concerns to legal@a2b2.ai.
08 Third-party services
Partners we work with
| Category | Provider | Notes |
|---|---|---|
| AI model providers (Group 1) | OpenAI, Anthropic/Claude, Google/Gemini | Query data per DPA; training prohibited; ZDR where confirmed. See AI Transparency Policy |
| AI model providers (Group 2 - restricted) | DeepSeek, Qwen, Kimi | Non-personal, non-financial use only. Not cleared for personal or financial data pending legal clearance. |
| Portfolio connectivity (US) | Plaid | User authorises retrieval; read-only; disconnect anytime via settings |
| Cloud infrastructure | AWS (us-east-1) | SOC 2 Type II certified; AES-256 encryption at rest |
| Market data | Multiple licensed providers | May include delays; see Data Source Policy |
A2B2 is not liable for failure, unavailability, or inaccuracy of third-party services outside our reasonable control.
08b Enterprise & CIO tiers
Enterprise and A2B2 Editor
The CIO/publishing tier (available by application, annual billing only) is described at a2b2.ai/pricing. Pricing and credit allocation are confirmed on application. All terms here apply; additional terms specific to publishing and content distribution are provided at onboarding.
Enterprise tiers (for financial institutions, wealth managers, asset managers, private banks, and similar organisations) are governed by a separate written agreement between the institution and Equora AI Limited. These Terms of Use apply to the extent not superseded by that agreement. Enterprise arrangements begin with a conversation - contact enterprise@a2b2.ai.
Enterprise administrators cannot access individual query content, session transcripts, uploaded documents, or portfolio data for users under their plan. Aggregate usage statistics are available at plan level only. Individual user privacy is maintained regardless of the enterprise arrangement.
For what each tier includes, see a2b2.ai/pricing.
09 Suspension & termination
When access ends
We may suspend or close your account (with or without notice) if you breach these Terms, we suspect fraud or illegal activity, we're required to by law, or we discontinue the service.
You can close your account at any time via account settings. On termination, access ceases at the end of the final paid period and your data is handled in accordance with our Data Retention Policy. Clauses on IP, Liability, and Governing Law survive termination.
10 Limitation of liability
What we're responsible for
Liability cap: Our total aggregate liability is limited to the subscription fees you paid in the 12 months before the event giving rise to the claim.
Excluded losses: Investment losses or missed gains; decisions made in reliance on any platform output; third-party data errors; indirect or consequential loss; loss of profits.
Nothing limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.
Not financial advice. A2B2 is not a registered investment adviser, broker-dealer, or financial planner in any jurisdiction. Platform outputs are for informational purposes only. Always consult a licensed financial professional before making investment decisions.
11 Governing law & disputes
Governing law & dispute resolution
Governing law
US users: These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. Equora AI Limited operates its US-facing services through Equora AI and Technologies Inc. (incorporated in Delaware, EIN/Corp ID 10608583).
Hong Kong and Asia users: These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict of laws principles. Nothing limits statutory rights available to users under applicable US federal/state or Hong Kong consumer protection law.
Dispute resolution - US users
Any dispute, claim, or controversy arising out of or relating to these Terms - including formation, interpretation, breach, or enforceability - shall be resolved by binding individual arbitration administered by JAMS in New York, New York, before a single arbitrator, under the JAMS Comprehensive Arbitration Rules in effect at filing. Judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver: YOU AND A2B2 EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. All claims must be brought individually.
Small claims: Either party may bring an individual action in a qualifying small claims court without arbitration.
Opt-out: You may opt out of mandatory arbitration by notifying us in writing at legal@a2b2.ai within 30 days of first accepting these Terms. Include your full name and state you are opting out. Opting out does not affect any other provision.
Costs: We will pay JAMS filing fees for claims under $10,000 where you are the claimant, unless the arbitrator determines your claim is frivolous.
Limitation period: Any claim must be brought within one year of the event giving rise to it, to the extent permitted by law.
Dispute resolution - HK and Asia users
Each party submits to the non-exclusive jurisdiction of the courts of Hong Kong SAR to hear and determine any dispute arising out of or in connection with these Terms.
12 Changes to terms
When this agreement changes
- Material changes (data use, fees, liability, user rights) come with at least 30 days' notice via email and in-app banner before they take effect
- Non-material changes (corrections, clarifications) take effect on publication with the version date updated
Continuing to use the platform after a material change takes effect counts as acceptance. If you don't accept, close your account before the effective date.
Material changes include: changes to data collection, use, or sharing; new third-party processors; pricing changes; liability changes; governing law changes; new eligibility requirements.
13 Founding Member Programme
Founding member terms
Members who subscribe during the founding window - 15 June to 15 September 2026 - receive founding member status. This status is permanent once conferred and does not lapse while the subscription remains active.
What founding membership includes
- Launch rate locked for three years - your subscription price is held at the rate in effect when you joined. If A2B2 raises prices after launch, founding members are protected for the duration of the three-year lock
- Welcome discount - a founding-member rate reduction applies to your first billing period, on top of the locked rate. Exact amount is shown at checkout
- Permanent early access - founding members receive access to new features before general release, in perpetuity
- Founding badge - a permanent mark on your account identifying you as a founding member
- Member-only events - invitations applicable to qualifying tiers - see a2b2.ai/pricing
Conditions and limits
- The founding window is time- and quota-limited. When spots for a given tier close, they do not reopen
- The locked rate applies to the base subscription. It does not cover credit top-ups, add-ons, applicable taxes, or price changes to those items
- The three-year lock requires continuous subscription. If you cancel and resubscribe, the current price at resubscription applies
- Founding member status may be revoked for material breach of these Terms
- The lock period runs three years from the date of your first founding-member subscription payment
For pricing details and the full feature comparison for each tier, see a2b2.ai/pricing. For FAQs on the programme, see FAQ - Account.
14 Acceptable use
What you must not do
Permitted use: personal research and intelligence gathering within your subscription tier; professional client preparation (applicable advisor tiers); attributable content publishing at tiers that include it.
- 01Misrepresent outputs - do not present any A2B2 output as regulated financial advice or a personal recommendation to any third party
- 02Scrape or harvest - do not use bots, scrapers, or automated tools to extract content at scale without written consent
- 03Reverse engineer - do not attempt to decompile or extract platform source code or AI model logic
- 04Share or resell access - do not share credentials or commercialise platform access without written consent
- 05Elicit investment advice - do not attempt to use the platform to generate personalised buy/sell recommendations or portfolio management instructions
- 06Submit automated bulk queries - scripted bulk queries designed to replicate outputs or overload infrastructure are prohibited
- 07Upload harmful content - no unlawful, defamatory, misleading, or IP-infringing content
- 08Impersonate - do not create false identities or misrepresent credentials, professional status, or institutional affiliation
- 09Publish non-compliant content (A2B2 Decoder tier) - content must not constitute unlicensed financial advice or contain false or misleading statements
- 10Circumvent access controls - do not attempt to access tiers, features, or data you are not subscribed to or authorised for
Consequences of breach: Account suspension pending investigation; permanent termination; content removal; regulatory referral; legal action. Action may be taken without notice where necessary to protect the platform or users.
Report misuse: support@a2b2.ai - reports are treated confidentially.
15 Contact & complaints
Reach us
General support
Legal
Compliance / misuse
Privacy
Billing
Complaints
If something has gone wrong, we want to know. Complaints can be submitted:
- In-app: Help → Contact Us → Make a Complaint
- By email: support@a2b2.ai
Please include: your name and account email; a description of what went wrong and when; the outcome you are seeking. For AI output complaints, include the specific output text, the query context, why you believe it was wrong or harmful, and its effect on you.
| Stage | Timeline |
|---|---|
| Acknowledgement | Within 3 business days |
| Substantive response | Within 28 calendar days |
| Complex complaints | Interim update provided; resolved within 56 calendar days |
AI output complaints are a priority category - escalated to human review as a matter of policy. Initial substantive response within 10 business days.
Escalation
If you are not satisfied with our response:
- HK - privacy: Office of the PCPD - pcpd.org.hk
- US - privacy: FTC or relevant state Attorney General
- US - federal: Federal Trade Commission - ftc.gov
All complaints and investigation records are retained for 5 years from the complaint date.
Policy 02
Privacy Policy
Last updated: June 2026
The short version: A2B2 does not sell your data, does not use your queries or portfolio to train AI models, and never shares your personal or financial information with third parties for commercial purposes. You control your data and can delete it at any time.
These policies are published in English. In the event of any discrepancy between the English version and any translated version on this website, the English version prevails.
01 About A2B2
Who we are
A2B2.ai is a wealth intelligence platform operated by Equora AI Limited (registered in Hong Kong SAR, company number 80313661) and Equora AI and Technologies Inc. (registered in Delaware, USA, company number 10608583), trading as A2B2.ai. References to "A2B2," "we," "us," or "our" mean Equora AI Limited, Equora AI and Technologies Inc. and any subsidiaries operating the platform.
The platform combines frontier AI models, agentic research tools, and verified human experts across four pillars: RESEARCH (multi-model intelligence), CONNECT (expert content), EXPLORE (market intelligence search), and OWN (portfolio consolidation).
A2B2 is not a financial institution. A2B2 does not execute trades or transactions, hold, manage, or advise on assets, or store your financial institution login credentials.
For privacy enquiries: privacy@a2b2.ai
02 Scope
What this policy covers
This policy covers how we collect, use, store, and delete your personal and financial data - including data received through third-party financial connectivity integrations such as the OWN module. It applies to all subscription tiers and both launch markets (US and Hong Kong). For current tier details see a2b2.ai/pricing.
Applicable privacy laws: CCPA/CPRA (California); Colorado CPA; Connecticut CTDPA; Virginia VCDPA; Utah UCPA; COPPA (users under 13); Hong Kong Personal Data (Privacy) Ordinance (PDPO).
03 Data we collect
What data we collect
| Category | What we collect |
|---|---|
| Identity | Name, email address, date of birth, nationality, country of residence; professional credentials and licensing status (verified professional tiers - see a2b2.ai/pricing) |
| Financial | Portfolio values, holdings, balances, transaction history (via OWN module); asset classes, currencies, custodians; documents you upload for analysis (term sheets, fund proposals, reports) |
| AI interaction | Queries submitted to RESEARCH; outputs delivered; expert content viewed, saved, or interacted with; research sessions; feedback on outputs |
| Technical | IP address, approximate location, device type, OS, browser, session logs, access timestamps, feature usage patterns |
| Communications | Support messages and survey responses |
| Preferences | Communication preferences, content and asset class interests, consent records |
How we collect: Directly from you (registration, queries, document uploads); via portfolio connectivity (Plaid for US) when you connect accounts; from third-party market data providers; automatically via session logs and cookies; from expert onboarding verification processes.
04 Legal basis
Why we're allowed to process it
| Processing activity | Legal basis |
|---|---|
| Account registration, authentication, core service delivery | Contract performance |
| Portfolio data aggregation (OWN) | Contract performance (requires your explicit authorisation) |
| Expert credential verification | Contract performance; legal obligation |
| Fraud and abuse prevention | Legitimate interests |
| Service and product improvement | Legitimate interests |
| Platform security and access logging | Legitimate interests; legal obligation |
| AI interaction data - platform improvement | Consent (opt-in; opt out at any time with no effect on service) |
| Marketing communications | Consent (opt-in only) |
| Legal obligation compliance (record-keeping) | Legal obligation |
05 How we use your data
What we do with it
We use your data to deliver and personalise your subscription, run compliance checks on expert content before publication, detect and prevent fraud, improve the platform, communicate with you about your account, and meet our legal obligations.
We do not:
- Sell your personal data to anyone
- Generate personalised investment advice from your data
- Share your query content with other users without your explicit consent
- Use your financial connectivity data for targeted advertising
- Make automated decisions with significant legal effects without human review
06 AI & data use
How AI uses your data
We do not share your queries or portfolio data with AI providers for general model training. Our agreements with all approved AI providers explicitly prohibit this.
Where your data is processed by an AI provider to generate a response, the provider may retain prompts, outputs, or related metadata for a limited period under its applicable DPA for purposes such as abuse monitoring, security, compliance, or operational integrity. This does not permit the provider to use your data for model training where a training prohibition applies. Until true Zero Data Retention is separately signed and confirmed for a specific provider, this limited operational retention is the applicable position.
With your explicit consent, anonymised and aggregated interaction data may be used to improve our own validation architecture only - not for general model training. You can opt out at any time via Account Settings → Privacy → Data use preferences with no effect on service quality.
Anonymisation process
Before any interaction data is used for platform improvement: (1) all direct identifiers removed; (2) query text assessed for indirect identifiers and generalised; (3) data aggregated so individual patterns are not visible. Anonymised data is not re-identifiable.
AI interaction data retention: 12 months from the date of interaction, then securely deleted. Request early deletion at privacy@a2b2.ai.
All AI outputs pass through an automated pre-delivery compliance check before reaching you. If any output appears to constitute a personalised investment recommendation, use the [Flag this output] button immediately and do not act on it without independent verification.
07 OWN module
Your portfolio data (Plaid connection)
We are not your financial institution. A2B2 is not a bank, broker-dealer, or custodian. It does not hold or control your assets. Financial data shown in OWN is read-only and aggregated from your institutions. For discrepancies, verify with your institution directly.
What we receive via Plaid
| Data type | Description | Sensitive (CPRA)? |
|---|---|---|
| Holdings | Brokerage positions: securities, quantities, market values, cost basis | Yes |
| Transactions | Investment transaction history | Yes |
| Account metadata | Institution name, account type, account ID (non-financial identifier) | No |
We never receive or store your financial institution username or password. Plaid uses OAuth token-based access - you enter credentials into Plaid's own interface and they are never transmitted to us.
Token storage
| Token | Storage | Encryption | Retention |
|---|---|---|---|
| link_token | Frontend memory only | N/A | Never persisted |
| public_token | Transient server-side exchange | N/A | Never persisted |
| access_token | Server-side database only | AES-256-GCM at rest | Until disconnect + purged within 90 days |
| item_id | Server-side database | N/A (non-sensitive identifier) | Until disconnect + purged within 90 days |
Revoking your Plaid connection
Disconnect at any time via Account Settings → OWN → Disconnect, or by revoking access directly at your financial institution. On disconnection: Plaid access token revoked immediately; all derived holdings, transaction data, and associated tokens purged within 90 days; financial connectivity access logs retained for 90 days then auto-purged.
Plaid's privacy policy and your consent
A2B2 integrates Plaid's financial connectivity services to power OWN. Before you connect a financial account, Plaid's own consent interface is presented to you, which includes notice of Plaid's privacy policy. As Plaid's client, A2B2 warrants that it will provide all notices and obtain all consents required under applicable law before your data is processed through Plaid's services.
Plaid's privacy policy governs how Plaid processes data within Plaid's own systems independently of A2B2. A2B2 will not make representations about your data that are inconsistent with Plaid's privacy policy, and will not interfere with any independent notice or consent efforts by Plaid.
How we use OWN data
| Purpose | Basis |
|---|---|
| Display portfolio holdings and transactions in OWN module | Contractual necessity (user-authorised) |
| Enable portfolio-aware context in RESEARCH module (contextualisation only; no personalised advice) | Contractual necessity |
| Fraud and abuse prevention | Legitimate business interest |
We do not: use financial connectivity data to train AI models; sell or share portfolio data with third parties for commercial purposes; generate personalised investment advice from portfolio data; target advertising using your financial information.
08 Data sharing
Who we share with
We don't sell or share your personal or financial data with any third party for commercial, advertising, or any other non-service purpose.
| Recipient | Purpose | Safeguard |
|---|---|---|
| Plaid Inc. | Investment data connectivity (OWN module) | Plaid's privacy policy and DPA apply; Plaid processes data within their systems independently |
| AWS (us-east-1) | Hosting and encrypted data storage | AWS DPA; AES-256-GCM encryption at rest; TLS in transit |
| Datadog | Observability and logging | Aggregated / pseudonymous; Plaid tokens and credentials excluded from all log output |
| AI model providers - Group 1 (OpenAI, Anthropic/Claude, Google/Gemini) | Generate query responses for personal and financial data queries | DPAs in place; general model training prohibited; ZDR where provider amendments confirmed. See AI Transparency Policy |
| AI model providers - Group 2 (DeepSeek, Qwen, Kimi) - China-based | Non-personal, non-financial contexts only | Not cleared for personal or financial data. Restricted pending legal clearance and DPA confirmation. See AI Transparency Policy |
| Professional advisors | Legal, financial, technical support | Confidentiality obligations apply |
| Law enforcement / regulators | Legal obligation or good-faith harm prevention | Case-by-case basis; legal review required |
08b Enterprise & advisor visibility
What enterprise admins and advisors can and cannot see
Enterprise administrators (an employer, firm, or institution managing a bulk seat plan) have access to: seat utilisation counts, billing records, and aggregate usage statistics. They cannot see individual query content, uploaded documents, AI output history, portfolio data, or individual usage patterns for any user under their plan.
Shared advisor sessions are always user-initiated. During a shared session, both you and your advisor see the same real-time output. When the session ends, the advisor retains no access to your query history, documents, portfolio data, or any activity outside that session.
No query you submit on A2B2 is visible to your employer, plan administrator, or advisor outside of a shared session you explicitly start.
09 Security
How we protect it
| Measure | Standard |
|---|---|
| Encryption in transit | TLS 1.2+ (all client↔server and server↔third-party communications) |
| Encryption at rest | AES-256-GCM (all persistent storage; third-party access tokens encrypted before storage) |
| Access control | Google Workspace SSO + MFA enforced for all staff; least-privilege principles throughout |
| Token isolation | Access tokens accessible only to the relevant BFF service layer |
| Monitoring | Datadog; 90-day log retention; automated purge |
| Secrets management | AWS KMS + AWS Secrets Manager |
If you suspect your account has been compromised, contact security@a2b2.ai immediately.
For our full security posture, see the Security Policy →
10 Data retention
How long we keep it
| Data type | Retention period | Deletion method |
|---|---|---|
| Account identity data | Account duration + 7 years post-closure | Secure deletion |
| Financial data (portfolio, transactions via OWN) | Account duration + 7 years post-closure | Secure deletion |
| Documents uploaded for analysis (RESEARCH) | 90 days post-query | Secure deletion |
| AI interaction data (queries and outputs) | 12 months from interaction | Secure deletion |
| Expert-published content (CONNECT) | Account duration + 3 years post-closure | Secure deletion / anonymisation |
| Marketing preferences and consent records | Account duration + 3 years | Secure deletion |
| Technical / access logs | 90 days | Automated purge |
| Support and complaint correspondence | 5 years | Secure deletion |
| Account closure records | 7 years from closure | Secure deletion |
Retention periods may be extended for live legal claims, regulatory investigations, or court orders.
11 Your rights
Your rights over your data
Know & Access
Request details of personal information collected and how it is used
Delete
Request deletion of personal information (subject to legal retention obligations)
Correct
Request correction of inaccurate personal information
Portability
Receive your data in a structured, machine-readable format
Limit use of SPI
Limit use of Sensitive Personal Information (including portfolio data) to necessary service purposes (California users - CPRA)
Opt-out of sale/sharing
A2B2 does not sell or share personal information - this right is inherent to our model
Withdraw consent
Withdraw consent at any time; does not affect prior lawful processing
Appeal
Appeal a denied rights request within 45 days of denial (CO, CT, VA, UT users)
How to exercise: Email privacy@a2b2.ai or use Account Settings → Privacy. Response time: 45 days (extendable by 45 days with written notice for complex requests).
Authorised agents (California): Written authorisation required; A2B2 may verify identity directly with you.
Supervisory authorities
California: California Privacy Protection Agency (CPPA); California AG - oag.ca.gov
US federal: Federal Trade Commission - ftc.gov
Hong Kong: Office of the Privacy Commissioner for Personal Data (PCPD) - pcpd.org.hk
California: Notice at Collection (CPRA)
Notice at Collection - California residents. At the time we collect your personal information (including at signup), we disclose the following as required by the California Privacy Rights Act (CPRA):
- Categories collected: Identity, financial, AI interaction, technical, communications, preferences (see Section 3)
- Purposes: Service delivery, personalisation, security, platform improvement, legal compliance (see Section 5)
- Sold or shared: We do not sell or share personal information as defined under CPRA
- Retention: See Section 10 (Data retention schedule)
- Sensitive Personal Information: Portfolio holdings, balances, and transaction history qualify as SPI under CPRA. Used only for service delivery (OWN module). You have the right to limit use of SPI to necessary purposes
To exercise rights: privacy@a2b2.ai or Account Settings → Privacy.
Do Not Sell or Share My Personal Information
A2B2 does not sell or share your personal information as defined under the CPRA. This right is therefore inherently satisfied by our business model. California users wishing to confirm this in writing may contact privacy@a2b2.ai. We will respond within 45 days.
Hong Kong: PDPO rights
Users in Hong Kong have the following rights under the Personal Data (Privacy) Ordinance (PDPO, Cap. 486):
- Access: Request a copy of personal data we hold about you. We will respond within 40 days and may charge a reasonable fee for access requests
- Correction: Request correction of inaccurate personal data. We will correct or annotate the data within 40 days
- Objection to direct marketing: You have the right to opt out of use of your personal data for direct marketing at any time
- Data breach notification: If a data breach affects your personal data, we will notify you and the PCPD as required under the PDPO
To exercise PDPO rights: email privacy@a2b2.ai with subject "PDPO Rights Request". Identity verification may be required.
Supervisory authority (HK): Office of the Privacy Commissioner for Personal Data (PCPD) - pcpd.org.hk
12 Children
Children & minors
A2B2.ai is not for users under 18. We don't knowingly collect personal information from anyone under 13 (COPPA). You must confirm you're 18 or older when you sign up. If we discover an account belongs to someone under 13, we'll disable it and delete all associated personal information immediately. Contact privacy@a2b2.ai if you believe we've collected a minor's data.
13 Data residency
Where your data is stored
A2B2's production infrastructure runs on AWS us-east-1 (US East - N. Virginia) as the sole production cloud provider. All persistent user data - including portfolio data, AI interaction logs, uploaded documents, and account information - is stored and processed within this region.
Third-party AI providers process query data to generate responses. The data residency and retention practices of these providers are governed by their own data processing agreements with A2B2. A maintained list of AI providers and sub-processors is referenced in our AI Transparency & Data Use Policy.
No user data is stored in or transferred to any region other than us-east-1 without explicit disclosure in an updated version of this policy. Where third-party AI providers process queries, data is transferred to that provider's infrastructure under their applicable DPA. Chinese AI providers (DeepSeek, Qwen, Kimi) are not used for queries involving personal or financial data - their use is restricted to non-personal contexts pending legal clearance. Cross-border transfer restrictions per provider are maintained in the AI Provider Vendor Register (available on request at security@a2b2.ai).
14 Wind-down
If A2B2 closes
In the event of a wind-down or discontinuation of the A2B2 platform, we will provide users with:
- Reasonable notice: At least 30 days' notice by email where feasible, depending on the circumstances of wind-down
- Data export window: A period to export your data before service discontinuation, via Account Settings → Privacy → Export my data
- Deletion on closure: Your personal data will be securely deleted or anonymised following the export window, subject to mandatory legal retention obligations (see Section 10)
- Continued security: Security controls will be maintained through the wind-down period - your data will not be left unprotected
If A2B2 is acquired or its data is transferred to a successor entity, users will be notified before any such transfer and given the option to delete their account and data before it proceeds.
15 Changes
When this policy changes
Material changes (data use, fees, liability, user rights, AI training opt-out) come with at least 30 days' notice via email and in-app banner before they take effect. Material changes include: new data collection categories; new third-party processors; changes to AI training opt-out; pricing changes; governing law changes.
Non-material changes (corrections, clarifications) take effect on publication with the version date updated.
Continuing to use the platform after a material change takes effect counts as acceptance. If you don't accept, close your account before the effective date.
Related policies: For cookie and tracking details, see the Cookie & Tracking Policy. For AI transparency and data use, see the AI Transparency & Data Use Policy. For data retention details, see the Data Retention Policy.
16 Contact
Reach us
Privacy enquiries
Security concerns
OWN / Plaid discrepancies
Legal
A2B2 is not your financial institution and is not the source of truth for your holdings or transactions. Verify discrepancies with your institution directly.
Policy 03
Security Policy
Last updated: June 2026
These policies are published in English. In the event of any discrepancy between the English version and any translated version on this website, the English version prevails.
01 Scope & purpose
What this policy covers
We maintain a documented security policy to identify, limit, and monitor risks to the confidentiality, integrity, and availability of our systems, your data, and our partner integrations.
This policy applies to:
- All A2B2 production systems and services
- All staff, contractors, and third-party processors with access to our systems or data
- All data processed on your behalf, including financial data retrieved via third-party financial connectivity integrations
- Third-party integrations and sub-processors
02 Infrastructure
How we're built
Cloud provider: AWS us-east-1 (sole production cloud provider).
Architecture: Web / mobile clients → Edge WAF / CDN → API Gateway (Nginx) → BFF services (FastAPI, modular: auth / research / scour / connect / own / plaid / admin) → Data layer (PostgreSQL + Redis + pgvector).
Environment separation: Development / Sandbox (CI/dev), QA / Demo, and Production are maintained as separate environments with separate credentials and access controls. No production data in lower environments.
Secrets management: AWS KMS + AWS Secrets Manager with DEK/KEK structure and controlled key rotation.
03 Encryption
How we protect your data
| Layer | Standard |
|---|---|
| Data in transit | TLS 1.2+ - all client↔server and server↔third-party service communications |
| Data at rest | AES-256-GCM - all persistent storage including Plaid access tokens |
| Third-party access tokens | Encrypted with AES-256-GCM before storage; decrypted in-memory per API call only; never transmitted to client or logged |
| Financial documents | Private storage with bucket-level encryption keys and temporary access links; not accessible via public URLs |
| Key management | AWS KMS with DEK/KEK structure; rotation schedule and break-glass procedure documented |
04 Access control
Who can see what
- Internal authentication: Google Workspace SSO with MFA enforced for all staff
- API authentication: JWT-based; middleware stack enforces host allowlisting, HTTPS redirect, strict CORS, request ID tagging, and Redis sliding-window rate limiting
- Least privilege: Applied across all system roles; production access limited to minimum necessary personnel
- Third-party token access: Restricted to the relevant BFF service layer only; token decryption path is isolated from all other services
- Audit logging: All administrative actions are recorded in an immutable audit log and reviewed quarterly
- Access reviews: Quarterly review of all production access rights
Your data stays yours. Queries, uploaded documents, and portfolio positions you share with A2B2 are never visible to other users, advertisers, brokers, financial institutions, or A2B2 staff without your explicit consent.
05 Network security
How we secure the perimeter
- Edge WAF: In place at all ingress points; filters malicious traffic before it reaches application services
- Rate limiting: Redis-based sliding window at API gateway; per-IP and per-account throttling
- CORS: Strict origin allowlisting enforced at all API endpoints
- VPC segmentation: Production services isolated within VPC with defined security groups; database layer not publicly accessible
- DDoS protection: AWS Shield via CloudFront at edge
06 Application security
How we secure the code
| Activity | Tool / standard |
|---|---|
| SAST (static analysis) | Snyk - integrated in CI/CD pipeline; runs on every commit and pull request |
| Dependency / SCA scanning | Snyk - automated alerts on new CVEs in dependencies |
| Penetration testing | External penetration test planned for Q3 2026, post-launch; annual cadence thereafter or after any material infrastructure change. Vendor to be confirmed. Internal testing completed. |
| Webhook security (Plaid) | Plaid webhook signature verification via Plaid-Verification JWT header; unverified payloads rejected |
| Code review | All production changes require peer review before merge |
Vulnerability remediation SLAs: Critical - 24 hours; High - 7 days; Medium - 30 days.
No background data mining: A2B2 never uses your data to train AI models without explicit opt-in consent, and never mines interaction data for advertising.
07 Logging & monitoring
How we watch for problems
- Observability platform: Datadog (logging, metrics, alerting)
- Log retention: 90 days (all service and access logs); automated purge after 90 days
- Request tracing: Correlation IDs on all requests; structured logging throughout
- PII / token redaction: Plaid tokens and financial credentials are excluded from all log output
- Audit trail: Immutable audit log of all administrative and privileged access actions
- Alerting: Automated alerts on anomalous access patterns, error rate spikes, and security events
08 Vendor security
How we vet third parties
Critical vendors are assessed at onboarding and annually. All sub-processors must meet equivalent encryption and access control standards, and provide prompt breach notification.
| Vendor | Role | Assessment |
|---|---|---|
| Plaid Inc. | Investment data connectivity (OWN) | DPA in place; Plaid security review process; OAuth-only access (no credential storage) |
| AWS | Cloud hosting (us-east-1) | SOC 2 Type II; ISO 27001; AWS DPA |
| Datadog | Observability and logging | DPA in place; PII redaction confirmed; security assessment completed |
| Western LLM providers (OpenAI, Anthropic/Claude, Google/Gemini) | AI model inference | DPAs in place; training prohibition confirmed; ZDR where provider amendments confirm it - see vendor register |
| Chinese LLM providers (DeepSeek, Qwen, Kimi) | Non-personal AI tasks only (pending legal clearance) | Not cleared for processing personal or financial data. Subject to additional cross-border transfer and legal assessment before production use. |
09 Incident response
What happens when something goes wrong
We maintain a documented incident response runbook covering detection, containment, third-party access token revocation, user notification, and partner notification.
Account security event notifications
We'll notify you promptly if we detect: a login from an unrecognised device or location; a password change you didn't initiate; MFA setting changes you didn't make; or unusual session activity that triggers security flags.
Account takeover response
If we detect a suspected compromise, we will terminate active sessions immediately, lock the account temporarily, and guide you through identity verification to restore access. Your OWN data connection will be suspended pending investigation. Contact security@a2b2.ai immediately if you believe your account has been accessed without your permission.
MFA guidance: MFA (via authenticator app or SMS) is strongly recommended for all accounts and required for all A2B2 staff. For accounts with active OWN portfolio connections, enabling MFA is strongly advised to protect financial data access. MFA setup is available at Account Settings → Security.
Breach notification
If we become aware of a security breach affecting your personal data:
- Regulators: Notified within 72 hours - HK Privacy Commissioner (PCPD); applicable US state breach notification authorities
- Affected users: Notified without undue delay where there is high risk to your rights and interests, including what happened, what data was affected, steps taken, and how to contact us or freeze your account
Your security responsibilities
Use a strong, unique password; enable two-factor authentication; never share credentials; log out on shared or public devices; report suspicious activity immediately to security@a2b2.ai.
10 Responsible disclosure
Found a vulnerability?
If you find a vulnerability, email security@a2b2.ai with a description, reproduction steps, and potential impact.
Email security@a2b2.ai. You'll receive an acknowledgement, and the team will keep you updated through the investigation. A2B2 operates under responsible disclosure principles - genuine security research is welcomed.
Please: Do not access or modify user data while investigating. Do not conduct denial-of-service testing. Allow us reasonable time to remediate before public disclosure. We do not operate a paid bug bounty programme at this time.
11 Regulatory compliance
The frameworks we operate under
We operate under the Publisher's Exclusion of the US Investment Advisers Act of 1940 and Hong Kong's Broadcaster/Journalist exemption under SFO Schedule 5. The platform provides intelligence, not regulated financial advice.
We honour data privacy rights under GDPR (where applicable), CCPA/CPRA (California), PDPO (Hong Kong), and other applicable US state privacy laws. To exercise your rights, contact privacy@a2b2.ai.
SOC 2 Type II audit: Currently underway, covering privacy, security, availability, and confidentiality. Final reports are available to enterprise clients under NDA on completion.
12 Roles & responsibilities
Who owns what
| Role | Responsibility |
|---|---|
| COO | Policy owner; annual review sign-off; risk treatment decisions |
| CTO / Engineering Lead | Technical implementation; control design; security architecture; incident response lead |
| Engineering team | Operational adherence; vulnerability remediation; audit log architecture |
| All staff | Mandatory MFA; compliance with access control procedures; incident reporting |
We review this policy annually and whenever there is a material change to the platform, infrastructure, regulatory environment, or partner requirements.
Security Assurance & Audit
Last updated: June 2026
Completed
Internal pen test
Conducted pre-launch; findings reviewed and remediated
Live
Snyk CI/CD scanning
SAST and SCA on every commit and pull request
Planned H2 2026
External pen test + SOC 2 Type I
Vendor selection in progress; ISO 27001 scoping to follow
01 Purpose
What this policy covers
A2B2 (operated by Equora AI Limited, registered in Hong Kong SAR, company number 80313661, and Equora AI and Technologies Inc., registered in Delaware, USA, company number 10608583) operates a layered security assurance programme to gain confidence that its security controls are effective, proportionate, and maturing over time. As a pre-launch platform (June 2026), the programme is sequenced to deliver foundational assurance at launch and independent third-party certification post-launch.
This policy describes the assurance activities, their current status, and what evidence is available to enterprise partners, cyber insurers, and regulatory bodies.
02 Continuous automated scanning
Automated security on every commit
| Activity | Detail |
|---|---|
| Tool | Snyk - integrated in CI/CD pipeline |
| Coverage | SAST (static application security testing) and SCA (software composition analysis / dependency scanning) |
| Frequency | Every commit and pull request; blocking thresholds on critical and high severity findings |
| Output | Automated alerts; engineering team responsible for remediation within SLA |
| Remediation SLAs | Critical: 24 hours - High: 7 days - Medium: 30 days |
03 Penetration testing
Testing against real attack scenarios
| Type | Status | Detail |
|---|---|---|
| Internal penetration test | Completed | Conducted by internal security-competent team prior to launch; findings reviewed and remediated |
| External penetration test | Planned Q3 2026 | Annual cadence thereafter, or after any material infrastructure change. Vendor selection in progress. |
| Scope | Full application stack | Includes API layer, authentication flows, financial connectivity integrations, data storage, and access controls |
| Remediation | Per IS Policy SLAs | Critical: 24 hours - High: 7 days |
Enterprise clients may request the internal penetration test executive summary under NDA. The external test report will be available to enterprise clients under NDA on completion (H2 2026 target).
04 Internal security reviews
Architecture reviews and change management
- Architecture reviews conducted on all material changes to data flows, third-party integrations, and infrastructure
- Financial connectivity integrations reviewed specifically: token lifecycle, data minimisation (BFF normalisation layer), webhook signature verification
- Review outputs documented and tracked against remediation
- Cadence: event-driven on material change, plus quarterly structured review
05 Certifications roadmap
Third-party certification programme
| Framework | Current status | Target |
|---|---|---|
| SOC 2 Type I | Planned post-launch | H2 2026 (indicative) |
| SOC 2 Type II | Planned - follows Type I | 2027 (indicative) |
| ISO 27001 | Candidate framework - scoping underway | To be confirmed |
| ISO 27701 (privacy extension) | Candidate framework - under evaluation | To be confirmed |
As a pre-launch fintech, external certifications are on the roadmap rather than in-hand. The current programme provides foundational assurance during the launch period. Enterprise clients requiring SOC 2 reports may sign up to receive them automatically on completion.
06 Vulnerability management
How vulnerabilities are found and fixed
- Snyk provides continuous scanning of A2B2 code and all dependencies
- New CVEs: triaged on detection; Critical and High actioned within SLA
- DAST: external assessment planned as part of the Q3 2026 pen test engagement
- Security advisories from key vendors (AWS, Plaid, Datadog) monitored continuously
- Responsible disclosure: security researchers may report vulnerabilities to security@a2b2.ai. We acknowledge within two business days and operate under responsible disclosure principles
07 Evidence for partners
What we can share on request
On request and subject to NDA, A2B2 can provide:
| Evidence item | Availability |
|---|---|
| Snyk scan summary (findings and remediation status) | Available on request |
| Internal penetration test executive summary | Available under NDA |
| Architecture overview and data flow diagram | Available under NDA |
| Policy pack (this document and linked policies) | Available publicly at a2b2.ai/policies |
| External penetration test report | Available under NDA post-completion (H2 2026 target) |
| SOC 2 report | Available under NDA post-audit (2027 target) |
Security questionnaire requests and evidence packs: security@a2b2.ai
08 Assurance roadmap
What we've done and what's next
| Milestone | Activity | Status |
|---|---|---|
| Pre-launch | Internal penetration test | Completed |
| Pre-launch | Snyk SAST and SCA in CI/CD pipeline | Completed |
| Pre-launch | Internal security architecture reviews | Completed |
| Post-launch Q3 2026 | External penetration test | Planned |
| Post-launch H2 2026 | SOC 2 Type I readiness assessment | Planned |
| 2027 | SOC 2 Type I audit | Roadmap |
| 2027 | ISO 27001 scoping and gap assessment | Roadmap |
09 Roles
Who owns what
| Role | Responsibility |
|---|---|
| COO | Programme owner; partner evidence sign-off; annual policy review |
| CTO / Engineering Lead | Technical assurance activities; penetration test oversight; architecture reviews |
| Engineering team | Remediation within SLAs; Snyk findings triage |
This policy is reviewed annually and on material change to the platform or partner requirements. Related policies: Security Policy - Risk Assessment Process Policy.
Policy 05
Risk Assessment Process
Last updated: June 2026
01 Purpose & scope
Why we assess risk formally
A2B2 (operated by Equora AI Limited, registered in Hong Kong SAR, company number 80313661, and Equora AI and Technologies Inc., registered in Delaware, USA, company number 10608583) maintains a defined and documented process for performing information security risk assessments. The process is structured to identify, evaluate, and treat risks to A2B2 systems, user data, and partner integrations in a repeatable manner consistent with ISO 27001 principles.
This process applies to:
- All A2B2 production systems and services
- New product features and third-party integrations on onboarding
- All sub-processors: Plaid, AWS, Datadog, AI model providers
- Material changes to infrastructure, data flows, or regulatory requirements
- Post-incident and near-miss reviews
02 When assessments run
Trigger events for risk assessment
| Trigger | Frequency / condition |
|---|---|
| Baseline review | Annual |
| New third-party integration | At onboarding (financial data connectivity providers, cloud services, AI providers) |
| Material product change | New data type, feature category, or module |
| Material infrastructure change | New cloud service, new region, new vendor |
| New or revised regulatory requirement | On identification |
| Post-incident or near-miss | Within 5 business days of incident closure |
03 Methodology
How risks are assessed
A2B2 uses a qualitative risk assessment framework based on likelihood × impact scoring.
| Step | Activity |
|---|---|
| 1. Identify | Enumerate assets, data flows, threat vectors, and control gaps in scope |
| 2. Assess | Rate each risk: Likelihood (1-5) × Impact (1-5) = Risk Score (1-25) |
| 3. Treat | For each risk: Accept / Mitigate / Transfer / Avoid - with documented rationale |
| 4. Document | Record in risk register with owner, treatment decision, and target date |
| 5. Monitor | Track residual risk and control effectiveness over time |
| 6. Review | Quarterly risk register review; formal annual refresh |
04 Risk scoring scale
How scores map to required action
20-25
Critical
Immediate escalation to COO/CTO. Treatment plan within 24 hours.
12-19
High
Treatment plan within 7 days.
6-11
Medium
Treatment plan within 30 days.
1-5
Low
Accept with documented rationale, or schedule for next review.
05 Risk register
Maintaining the live register
A2B2 maintains a live risk register. Each entry contains:
- Risk ID and description
- Asset or system affected
- Likelihood score, impact score, risk score (1-25)
- Risk owner (named individual)
- Treatment decision and controls applied or planned
- Residual risk score post-treatment
- Target completion date and review date
The risk register is reviewed quarterly by the COO and CTO and serves as the primary input to the annual ISO 27001 Statement of Applicability review.
The risk register is an internal document. An extract relevant to a specific enterprise client integration can be provided under NDA on request at security@a2b2.ai.
06 Vendor risk
Third-party and sub-processor assessment
Critical vendors are assessed at onboarding and reviewed annually:
| Vendor | Assessment activities |
|---|---|
| Plaid Inc. | Security documentation review; DPA review; incident notification obligations confirmed; token lifecycle and data minimisation verified |
| AWS (us-east-1) | SOC 2 / ISO 27001 report review; AWS DPA; shared responsibility model documented |
| Datadog | Security documentation review; DPA; PII handling and data residency confirmed; log redaction verified |
| Western LLM providers (OpenAI, Anthropic/Claude, Google/Gemini) | DPA review confirming training prohibition; retention window documented; subprocessor arrangements and breach notification obligations reviewed; ZDR status confirmed in vendor register; annual re-assessment |
| Chinese LLM providers (DeepSeek, Qwen, Kimi) - restricted | Additional legal clearance required before use with personal or financial data. Restricted to non-personal contexts. Cross-border transfer and data sovereignty require separate legal assessment. |
Vendor security bulletins and advisory notifications are monitored continuously as part of the quarterly risk register review.
07 Process outputs
What the process produces
- Updated risk register with current scores and owner assignments
- Treatment plans with named owners and target completion dates
- Input to annual security policy review cycle
- Evidence pack for partner due diligence and ISO 27001 audit purposes
08 Roles
Who owns what
| Role | Responsibility |
|---|---|
| COO | Process owner; approves risk treatment decisions; signs off annual review |
| CTO / Engineering Lead | Technical risk identification; control design and implementation; vendor assessment |
| Engineering team | Control implementation; remediation within defined SLAs |
Related policies: Security Policy - Security Assurance & Audit Policy - Data Retention Policy.
Policy 06
Data Retention & Deletion
Last updated: June 2026
The key commitments: Financial connectivity data is purged within 90 days of disconnect. AI query data is deleted after 12 months. You can request full account deletion at any time. We retain only what is legally necessary or operationally required.
01 Purpose & scope
Why this policy exists
A2B2 (operated by Equora AI Limited, registered in Hong Kong SAR, company number 80313661, and Equora AI and Technologies Inc., registered in Delaware, USA, company number 10608583) maintains this policy to comply with applicable US data privacy laws - primarily CCPA/CPRA and relevant state laws - and to reflect data minimisation principles: retain only what is necessary, for only as long as necessary.
This policy applies to all personal and operational data processed by A2B2, including:
- User account and identity data
- Financial connectivity data (OWN module, via Plaid)
- AI interaction and query data (RESEARCH module)
- Technical and system logs
- Expert-published content (CONNECT module)
- Compliance and legal records
For Hong Kong users, applicable PDPO retention obligations are described in the Privacy Policy.
02 Account & identity data
Account data retention
| Data type | Retention period | Legal basis | Deletion method |
|---|---|---|---|
| Account identity (name, email, device ID) | Account duration + 5 years post-closure | CPRA audit evidence; legal obligation | Secure deletion |
| Professional credentials (verified professional and CIO tiers) | Account duration + 5 years post-closure | CPRA; legal obligation | Secure deletion |
| Marketing preferences and consent records | Account duration + 5 years | CPRA; legal obligation | Secure deletion |
| Account closure records | 5 years from closure date | CPRA; legal obligation | Secure deletion |
| Support and complaint correspondence | 5 years | Legitimate interest; legal obligation | Secure deletion |
| CPRA privacy rights request records | 5 years from request date | CPRA compliance evidence | Secure deletion |
03 Financial data (OWN module)
Portfolio data retention
On disconnect: When you disconnect a financial account, the Plaid access token is revoked immediately and all derived holdings, transactions, and tokens are purged within 90 days - from primary databases, Redis cache, and backup systems.
| Data type | Retention period | Trigger | Deletion method |
|---|---|---|---|
| Financial connectivity access_token (AES-256-GCM encrypted) | Until user-initiated disconnect | Revocation via Plaid API on disconnect | Immediate on disconnect initiation |
| Financial connectivity item_id | Until user-initiated disconnect | User revocation | Secure deletion from database |
| Derived holdings and transactions (normalised HoldingDTOs) | Account duration, or 90 days post-disconnect - whichever is earlier | User-initiated disconnect or account closure | Secure deletion |
| Raw financial connectivity API payloads | Not retained | N/A - not persisted by design | N/A |
| Financial connectivity access logs | 90 days | Automated | Automated purge via Datadog retention policy |
| Financial data in backups | 90 days from disconnect | Backup rotation cycle | Backup purge cycle |
04 AI & interaction data
Query and output retention
| Data type | Retention period | Legal basis | Deletion method |
|---|---|---|---|
| AI interaction data (queries and outputs, RESEARCH module) | 12 months from interaction date | Legitimate interest | Secure deletion |
| Documents uploaded for RESEARCH interrogation | 90 days post-query | Contract performance | Secure deletion |
| Compliance check logs (pre-publication output screening) | 3 years minimum | Legal obligation | Secure deletion |
To request early deletion of AI interaction data, email privacy@a2b2.ai or use Account Settings → Privacy.
05 Technical & operational logs
System logs retention
| Data type | Retention period | Legal basis | Deletion method |
|---|---|---|---|
| System and application access logs | 90 days | Legitimate interest | Automated purge |
| Financial connectivity access logs | 90 days | Legitimate interest | Automated purge via Datadog |
| Security and audit event logs | 12 months minimum | Legitimate interest; legal obligation | Secure deletion |
| Error logs (Datadog) | 90 days | Legitimate interest | Automated purge via Datadog policy |
06 Expert content (CONNECT)
Published content retention
| Data type | Retention period | Legal basis | Deletion method |
|---|---|---|---|
| Expert-published content and Consensus Cards | Account duration + 3 years post-closure | Legitimate interest | Secure deletion or anonymisation |
07 Deletion standards
How data is deleted
| Standard | Application |
|---|---|
| Secure deletion | Cryptographic erasure or data overwrite applied to all personal and financial data at end of retention period |
| Backup purge | Retained data is purged from backups within the same retention window as primary storage. Backup rotation is configured to enforce this automatically |
| Automated purge | Implemented via scheduled jobs for log and short-retention data categories. Purge job execution is monitored and failures are alerted |
| Cache purge | Redis cache entries for Plaid-derived data are cleared immediately on user disconnect |
08 Your deletion rights
How to request deletion
| Request type | How to submit | Timeline |
|---|---|---|
| OWN financial data only | Account Settings → OWN → Disconnect | Access token revoked immediately; data purged within 90 days |
| Full account deletion | Account Settings → Delete Account | All data purged per schedule above, subject to legal retention obligations |
| Specific data category deletion | Email privacy@a2b2.ai with your account email and what you wish deleted | Response within 45 days (extendable by 45 days for complex requests) |
| AI interaction data (early deletion) | Account Settings → Privacy, or email privacy@a2b2.ai | Within 30 days of request |
Authorised agents (California): Deletion requests are accepted via authorised agent with written authorisation. Identity is verified directly with you before fulfilling the request.
Deletion requests do not affect data we are legally required to retain - for example, records needed for tax, AML, or active legal proceedings.
09 Exemptions
When retention is extended
Data may be retained beyond the standard retention periods where:
- Required by applicable law (tax, AML, regulatory investigation, or court order)
- Subject to an active litigation hold
- Needed to resolve an ongoing regulatory complaint or dispute
All exemptions are documented on a case-by-case basis with a named owner and review date. Extended retention is the exception, not the rule.
10 US law compliance
Laws this policy addresses
| Law | Key obligation met |
|---|---|
| CCPA/CPRA (California) | Data minimisation; deletion on request; SPI limitations; 5-year audit evidence retention; CPRA rights request records |
| Colorado CPA | Deletion right; appeal process within 45 days |
| Connecticut CTDPA | Deletion right; correction right; appeal process |
| Virginia VCDPA | Deletion right; correction right; appeal process |
| Utah UCPA | Deletion right; opt-out of data sale (not applicable - A2B2 does not sell data) |
| COPPA | No data collected from under-13s; immediate deletion if detected |
This policy is reviewed annually and whenever there is a material change to applicable law, data infrastructure, or platform scope. Related policies: Privacy Policy - Security Policy.
11 Contact
Reach us
Privacy & deletion requests
Security
Legal
Policy 07
AI Transparency & Data Use
Last updated: June 2026
The core commitment: A2B2 never uses your queries or portfolio data to train AI models. AI outputs are informational only - nothing constitutes investment advice. Every output passes through a pre-delivery compliance check before you see it.
01 About this notice
What this notice covers
This document combines A2B2's AI Transparency Notice and AI Data Use Policy. It explains how AI is used on the platform, which AI systems process your data, the known limitations of those systems, and your rights in relation to AI-generated outputs.
This notice applies to all A2B2 tiers and both launch markets (US and Hong Kong). It should be read alongside the Privacy Policy and Terms of Use.
For questions about how credits work with AI features, see FAQ - Credits.
02 How our AI works
The two-step interrogation
A2B2 uses a structured two-step interrogation approach that distinguishes it from a single-model AI assistant:
Step 1: Examine what you bring
When you submit a query, document, or content to the platform, A2B2 first interrogates the input itself - assessing source credibility, logical soundness, analytical completeness, and internal consistency. This step surfaces weaknesses or gaps in the information before any model response is generated.
Step 2: Examine the models
A2B2 then routes your query to multiple frontier AI models simultaneously and cross-examines their responses. Where models converge, that consensus is highlighted. Where they diverge, the divergence is surfaced transparently - you see both the agreement and the disagreement, not a blended answer that conceals uncertainty.
You decide. A2B2 delivers a validated synthesis of multiple model responses. It does not form a proprietary investment view. The language frame is always that of an aggregator: "sources suggest," "consensus across models indicates," "views are divided." If an output looks like a personal recommendation, use the Flag button immediately.
03 AI systems in use
Where AI operates on the platform
| Pillar | AI role | Notes |
|---|---|---|
| RESEARCH | Multi-model ensemble - simultaneous querying of multiple frontier LLMs; consensus and divergence surfaced | Core intelligence engine. Credits consumed per research session. See FAQ - Credits for detail. |
| CONNECT | AI-assisted interview structure for expert content; compliance pre-check on expert submissions before publication | AI assists structuring; human expert provides views. Content is from verified contributors. |
| OWN | Portfolio visualisation with AI analysis layer - pattern identification and contextualisation across holdings | Analysis is informational only. No buy/sell recommendations generated. Read-only aggregation. |
| Platform-wide | Pre-delivery compliance check on all AI outputs before display | Automated filter. Outputs flagged as potentially constituting investment recommendations are suppressed pending human review. |
04 What AI can and cannot do
Capabilities & hard limits
| AI can | AI cannot and will not |
|---|---|
| Synthesise and summarise publicly available information and research | Provide personalised investment advice or recommendations |
| Cross-examine multiple model perspectives and surface consensus or divergence | Assess your personal financial situation, risk tolerance, or suitability |
| Pressure-test arguments, identify logical gaps, and assess source credibility | Execute trades, move funds, or instruct any financial institution |
| Structure and contextualise your portfolio data for display purposes | Guarantee the accuracy or completeness of any output |
| Assist in organising research, comparing sources, and structuring analysis | Replace a licensed financial professional's advice |
05 Known limitations
What AI gets wrong
Transparency about limitations is a core A2B2 principle. The following limitations apply to all AI systems on the platform:
- Hallucination: AI models can generate plausible-sounding but incorrect information, including fabricated citations, statistics, or entity names. Always verify material facts independently.
- Knowledge cutoffs: Frontier models have training data cutoffs. Recent events, regulatory changes, and market developments may not be reflected. Check in-app for the current knowledge date of each model.
- Consensus bias: When multiple models agree, that consensus may reflect shared training data rather than objective truth. Agreement does not equal accuracy.
- Jurisdiction gaps: AI models may have uneven coverage of non-US regulatory environments, including Hong Kong. Local legal and regulatory analysis should always be verified with a qualified local professional.
- No real-time data by default: AI outputs are not connected to live market data unless explicitly stated in-app. Price-sensitive queries require independent verification with current sources.
- Context window limits: Very long documents may be truncated or summarised with loss of nuance. For complex documents, review the AI's treatment of each section rather than only the final synthesis.
06 Human oversight
Where humans are in the loop
A2B2 maintains human oversight at multiple points in the AI pipeline:
- Pre-delivery compliance check: All AI outputs pass through an automated compliance filter before reaching you. Outputs flagged as potentially constituting personalised investment recommendations are suppressed and escalated to human review before delivery or deletion.
- Expert content review: All CONNECT content from verified contributors undergoes a human compliance review before publication, in addition to automated checks.
- AI output complaint review: All complaints about AI outputs are escalated to human review as a matter of policy. See Complaints Policy for SLAs.
- Model assessment: AI providers are assessed annually, and their data processing agreements are reviewed to confirm training-use prohibitions remain in place.
Requesting human review
If you receive an output that you believe is incorrect, harmful, or constitutes a recommendation, you can:
- Use the [Flag this output] button within the platform to trigger immediate review
- Email support@a2b2.ai with the output text, your query context, and why you believe it was wrong or harmful
07 AI models used
Which models power the platform
A2B2 uses multiple third-party frontier large language model (LLM) providers via API. The active model mix is shown in-app within the RESEARCH interface and may change as we evaluate performance, safety, and cost. The canonical sub-processor list as of publication is:
Group 1 - Cleared for personal and financial data processing:
| Provider | Organisation | DPA in place | Data retention position |
|---|---|---|---|
| OpenAI (GPT series) | OpenAI Inc., USA | Yes | Training prohibition confirmed. ZDR configuration applied where supported by provider API - see vendor register. |
| Claude (Anthropic) | Anthropic PBC, USA | Yes | Training prohibition confirmed. ZDR configuration applied where supported by provider API - see vendor register. |
| Gemini | Google LLC, USA | Yes | Training prohibition confirmed. ZDR configuration applied where supported by provider API - see vendor register. |
Group 2 - Non-personal, non-financial use only (pending legal clearance):
| Provider | Organisation | DPA status | Use restriction |
|---|---|---|---|
| DeepSeek | DeepSeek, China | Under review | Not cleared for personal or financial data in production. Use restricted to non-personal contexts pending legal review and confirmation in the vendor register. |
| Qwen | Alibaba Cloud, China | Under review | Not cleared for personal or financial data in production. Use restricted to non-personal contexts pending legal review and confirmation in the vendor register. |
| Kimi | Moonshot AI, China | Under review | Not cleared for personal or financial data in production. Use restricted to non-personal contexts pending legal review and confirmation in the vendor register. |
Vendor register: The AI Provider Vendor Register is the authoritative source of truth for each provider's DPA status, training prohibition, and ZDR configuration. It is maintained internally and updated as provider agreements change. Enterprise clients and qualified reviewers may request a copy under NDA at security@a2b2.ai.
Three-tier AI data position - we distinguish between three levels, and only represent what is confirmed for each provider:
- Training prohibition - the provider is contractually prohibited from using your data to train or improve its general models. This is our baseline requirement for all production providers.
- Limited provider retention - where permitted under the applicable DPA, a provider may retain prompts, outputs, or related metadata for a limited period for abuse monitoring, security, compliance, or operational purposes. This does not permit training use where a training prohibition applies.
- True Zero Data Retention (ZDR) - data is deleted immediately after the AI response and is not retained by the provider at all. This requires a separate provider approval, enterprise configuration, or signed amendment - and is confirmed in the vendor register before we represent it publicly.
Pre-publication review requirement: Any user-facing statement that refers to "zero data retention", "immediate deletion", "no retention", or equivalent language must be reviewed against the current vendor register before publication. Until ZDR is separately signed, configured, and confirmed for a specific provider, we use training prohibition and limited provider retention language only.
AI providers must be assessed and approved before production use with real user data. The assessment covers: data processing terms, training-use position, data retention window, subprocessor arrangements, breach notification obligations, and cross-border transfer mechanisms. Providers with unresolved data sovereignty, retention, training-use, security, or regulatory risks must not be used for production processing of personal or financial data without written approval from legal counsel or a named risk owner.
Providers are re-assessed annually. The vendor register records, for each production provider: production status, DPA or equivalent agreement, training prohibition confirmation, applicable retention window, ZDR status, and next review date.
To request the current vendor register or a DPA summary, email security@a2b2.ai.
08 AI data use
How your data flows through AI
What we do not do
- We do not use your queries, documents, or portfolio data to train any AI model - ours or third-party providers'
- Approved providers operate under training prohibitions; any short-term provider retention for operational or security purposes does not permit training use
- We do not share your interaction data with other users
- We do not use financial data from OWN to generate targeted advertising
What we can and cannot say
What A2B2 states publicly about AI providers is determined by what is confirmed in the vendor register at the time of publication:
- Before a DPA is signed: we do not make definitive statements that provider protections are contractually confirmed
- After a DPA with training prohibition is signed: we may state that the provider is contractually prohibited from using customer data to train its models
- After ZDR is separately signed and configured: we may additionally state that the provider does not retain data after the AI response is returned
Any change that introduces a new AI provider, alters routing or fallback logic, or involves a claim of ZDR as a security control triggers a review of this policy and the vendor register before the change goes live.
Optional platform improvement
With your explicit consent, anonymised and aggregated interaction data may be used to improve A2B2's own validation architecture - not for general model training. This is an opt-in setting. You can opt out at any time via Account Settings → Privacy → Data use preferences with no effect on service quality.
08b Monitoring architecture
How monitoring features use AI
Features such as portfolio event alerts, key-date monitoring, review-date tracking, and overnight intelligence cycles are designed so that third-party AI providers do not continuously hold or process your full financial data.
The architecture follows this pattern:
- A2B2 stores structured monitoring data - portfolio snapshots, product review dates, maturity dates, watchlists, and user-authorised preferences - in A2B2's own database, not in a third-party AI system
- A2B2's own rules layer monitors trigger conditions - checking for events, thresholds, and dates without involving an external AI model in ongoing background monitoring
- A third-party AI provider is called only when a trigger fires - and only with the minimum context necessary to generate the user-facing explanation, alert, or next-step framing
- Any AI call follows the vendor register - provider selection, DPA status, and retention position are governed by the vendor register at the point of the call
This means your financial data is not being continuously processed by or retained in third-party AI infrastructure. The AI is a generation layer called on demand - not a continuous data store.
For features under development, this architecture is the design target. If a specific feature requires a different model, it will be disclosed in the relevant feature documentation and reflected in an updated vendor register before launch.
Anonymisation process
Before any interaction data is used for platform improvement: (1) all direct identifiers are removed; (2) query text is assessed for indirect identifiers and generalised where necessary; (3) data is aggregated so individual patterns are not visible. Anonymised data is not re-identifiable.
Retention
AI interaction data (queries and outputs) is retained for 12 months from the date of interaction, then securely deleted. To request early deletion, contact privacy@a2b2.ai.
09 EU AI Act
Regulatory alignment
A2B2 launches in the US and Hong Kong at MVP. EU and UK launch is a future milestone, subject to a formal regulatory compliance gate. The EU AI Act and UK AI governance framework will be assessed as part of that gate before any launch in those markets.
In the interim, A2B2 applies the following EU AI Act principles as best practice, regardless of jurisdiction:
- Transparency: Users are informed when they are interacting with AI-generated content
- Human oversight: Meaningful human review is maintained at key points in the AI pipeline (see Section 6)
- Accuracy and robustness: Known limitations are disclosed (see Section 5); outputs are cross-examined across multiple models to reduce single-model error
- Non-discrimination: AI systems are not used to make decisions with significant legal effects on users without human review
- No high-risk use cases at launch: A2B2 does not use AI for credit scoring, insurance underwriting, employment decisions, or any other category designated as high-risk under the EU AI Act
10 Reporting errors
Found a problem with an AI output?
AI output quality and safety is a priority. If you encounter an output that is incorrect, harmful, biased, or appears to constitute investment advice:
- In-app: Use the [Flag this output] button on any AI-generated response. This triggers immediate human review.
- By email: support@a2b2.ai - include the output text, the query you submitted, why you believe it was wrong or harmful, and its effect on you.
AI output complaints are a priority category - see our Complaints Policy for the full process and SLAs. Initial substantive response within 10 business days.
AI feedback
Privacy
Complaints
Policy 08
Financial Disclaimer & Data Sources
Last updated: June 2026
The single most important thing: Nothing on A2B2.ai constitutes investment advice, a recommendation to buy or sell any security, or personalised financial advice. A2B2 does not manage assets, execute transactions, or act as a registered investment adviser. Always consult a licensed financial professional before making investment decisions.
01 Not a financial adviser
A2B2 is a publisher
A2B2.ai is a hybrid intelligence and service platform operated by Equora AI Limited. We are not a registered investment adviser, broker-dealer, financial planner, or licensed financial institution in any jurisdiction.
US: Publisher's Exclusion
In the United States, A2B2 operates under the Publisher's Exclusion from the definition of "investment adviser" under the Investment Advisers Act of 1940, 15 U.S.C. § 80b-2(a)(11)(D). This exclusion applies to publishers of bona fide financial publications of general and regular circulation that provide general financial information rather than personalised investment advice.
A2B2 provides general financial intelligence and does not provide personalised investment advice, manage assets, or hold client funds.
Hong Kong: Broadcaster/Journalist Exemption
In Hong Kong, A2B2 operates under the broadcaster/journalist exemption in Schedule 5 of the Securities and Futures Ordinance (Cap. 571). This exemption applies to persons providing information or analysis of a general nature that does not constitute regulated investment advice.
A2B2 does not carry on a regulated activity as defined under the SFO. Nothing on the platform constitutes a solicitation, offer to buy or sell, or management of investments.
02 Intelligence, not advice
What we provide vs. what we don't
| A2B2 provides | A2B2 does not provide |
|---|---|
| Multi-model AI synthesis of publicly available financial information and research | Personalised investment recommendations tailored to your circumstances |
| Aggregation and display of your portfolio data (read-only) | Portfolio management, rebalancing, or discretionary investment decisions |
| Intelligence published by verified professionals (CONNECT) | Endorsement of any view expressed by contributors |
| Comparison and contextualisation of market data and research | Real-time market data guaranteed to be current or complete |
| Tools to organise, structure, and pressure-test your own research | Suitability assessments or tax advice |
Language frame
A2B2 operates in an aggregator frame. Our outputs are expressed as: "sources suggest," "consensus across models indicates," "market views are divided," "analysts note." This framing is intentional and material. If any output appears to constitute a personal recommendation, report it immediately using the [Flag this output] button.
03 No liability for investment decisions
Responsibility stays with you
A2B2 is not liable for any investment loss, missed gain, financial decision, or action taken in reliance on any content, output, data, or analysis provided by the platform.
By using A2B2, you acknowledge that:
- You are making your own independent investment decisions
- You will not rely solely on platform outputs for investment decisions without independent verification
- You will consult a licensed financial professional where appropriate
- You understand that AI outputs may be incorrect, incomplete, or outdated
For the full limitation of liability, see Section 10 of the Terms of Use.
04 Market data & past performance
Data quality & what past data tells you
Market data may be delayed. Unless explicitly labelled as real-time, market data displayed on A2B2 may be delayed by up to 15-20 minutes or longer, depending on the data provider and asset class. See the in-app data source labels for the delay applicable to each data point.
Past performance is not indicative of future results. Historical data, backtests, and past performance figures displayed on A2B2 are provided for informational context only. They do not predict or guarantee future performance of any security, fund, or market.
Verify before acting. Material information should be independently verified with primary sources - company filings, exchange data, regulatory disclosures - before being acted upon.
Professional advice. Consult a licensed financial adviser, accountant, or tax professional before making any investment, tax, or financial planning decision.
05 Jurisdiction notes
Where A2B2 operates
A2B2 is designed and tested for users in the United States and Hong Kong at MVP launch. These are the only jurisdictions where A2B2 has assessed regulatory requirements at this time.
Users in other jurisdictions: Access to A2B2 from jurisdictions outside the US and Hong Kong is at the user's own risk. A2B2 makes no representation that the platform is appropriate or compliant for use in other jurisdictions. Nothing on the platform is directed at or intended for users in the European Union, United Kingdom, or any other jurisdiction not listed above.
As A2B2 expands to additional markets, jurisdiction-specific disclaimers will be added to this page. UK and EU launch is subject to a formal regulatory compliance gate.
06 Data source & accuracy
Where our data comes from
A2B2 draws on multiple data sources across the platform. The table below summarises source categories and their general refresh approach. Current refresh cadences for live data are displayed in-app alongside each data point.
| Source category | Description | Refresh |
|---|---|---|
| Market data vendors | Licensed third-party providers of equities, fixed income, FX, and fund data | See in-app for current cadences; may include delays |
| User portfolio data (OWN) | Data retrieved via Plaid from your connected financial institutions | On-demand retrieval; reflects institution's data at time of fetch |
| CONNECT content | Intelligence published by verified professional contributors | Published on contribution; human-reviewed before publication |
| RESEARCH outputs | AI-synthesised responses from multiple frontier models | Generated at query time; subject to model knowledge cutoffs |
| Public sources | Publicly available regulatory filings, news, company disclosures referenced by AI models | Subject to model training data cutoffs; may not reflect recent events |
A2B2 does not guarantee the accuracy, completeness, or timeliness of any data on the platform. Market data is sourced from third-party vendors and may contain errors. AI outputs may contain factual inaccuracies. Always verify material data with primary sources.
07 Error reporting
Found an inaccuracy?
We take data quality seriously. If you identify an error in market data, an AI output, or any content on the platform:
- In-app: Use the [Flag this output] or [Report an issue] button on any content or data point
- By email: privacy@a2b2.ai - include the specific data point, expected value, and source
We investigate data quality reports and escalate to data providers where appropriate. We will acknowledge reports within 3 business days.
08 Third-party data terms
Restrictions on data use
Market data and other third-party data displayed on A2B2 is provided under licences that restrict how it may be used. By using the platform, you agree that you will not:
- Redistribute or resell market data obtained via A2B2 to any third party
- Use market data for automated trading systems or systematic strategies without obtaining appropriate licences directly from data providers
- Scrape or harvest data from A2B2 for commercial purposes
- Use data in ways that violate the terms of the underlying data licences
A2B2 is not liable for any breach of third-party data terms arising from a user's use of data beyond the scope of their subscription. For data licensing enquiries, contact legal@a2b2.ai.
Legal
Data quality
08 Expert network
CIO verification, compensation & conflicts
Verification. Before any expert publishes or responds to questions on CONNECT, we check professional credentials against applicable registries (including FINRA BrokerCheck, SEC IAPD, and the SFC Public Register), confirm institutional affiliation, and review for regulatory actions or material compliance events. Credentials are verified at onboarding; we may re-verify or remove expert status at any time.
Compensation. Experts are not paid by A2B2 for contributing content or responding to questions. Any arrangement involving compensation or material benefit from A2B2 to an expert will be disclosed on that expert's profile and on any content they publish.
Conflicts of interest. Experts must disclose financial interests in instruments they discuss, paid or commercial relationships with issuers or distributors, and affiliations that may represent a conflict. All CONNECT content passes A2B2's pre-publication compliance review. Content that appears to constitute undisclosed promotion is rejected before it reaches users.
When you receive a response from a verified CIO on A2B2, you can see their verified identity, credentials, and any disclosed affiliations on their profile. You are receiving an informed professional view, not regulated financial advice.
Policy 09
Complaints Policy & Accessibility
Last updated: June 2026
We want to know if something went wrong. Complaints are taken seriously at A2B2. AI output complaints are a priority category and are always escalated to human review.
01 How to complain
Raising a complaint
Complaints can be submitted through any of the following channels:
- In-app: Help → Contact Us → Make a Complaint
- By email: support@a2b2.ai
What to include
To help us investigate promptly, please include:
- Your name and account email address
- A description of what went wrong and when it happened
- The outcome you are seeking
For AI output complaints, please also include:
- The specific output text you are concerned about
- The query context (what you asked)
- Why you believe the output was wrong or harmful
- Its effect on you
02 Our process
What happens next
| Stage | Timeline |
|---|---|
| Acknowledgement | Within 3 business days |
| Substantive response | Within 28 calendar days |
| Complex complaints | Interim update provided; resolved within 56 calendar days |
Our acknowledgement will confirm receipt of your complaint, give you a reference number, and tell you who is handling it. Our substantive response will address the substance of your complaint and tell you what action, if any, we are taking.
All complaints are treated confidentially. Only personnel involved in investigating your complaint will have access to the details.
03 AI output complaints
Complaints about AI outputs
AI output complaints are a priority category at A2B2. If you believe a platform output was incorrect, harmful, biased, or constituted investment advice, your complaint will be:
- Escalated to human review as a matter of policy
- Assessed for whether the compliance pre-check should have caught the output
- Used to improve our AI compliance controls where appropriate
Priority SLA: Initial substantive response to AI output complaints within 10 business days - faster than the standard 28-day timeline.
You can also flag outputs in real time using the [Flag this output] button within the platform. This triggers an immediate human review queue separate from the formal complaints process.
For more on how AI outputs are generated and the compliance checks in place, see the AI Transparency & Data Use Policy.
04 If you're not satisfied
Escalation routes
If you are not satisfied with our response to your complaint, you have the right to escalate to external bodies:
Hong Kong
- Privacy complaints: Office of the Privacy Commissioner for Personal Data (PCPD) - pcpd.org.hk
- Consumer complaints: Consumer Council - consumer.org.hk
United States
- Privacy (California): California Privacy Protection Agency (CPPA) - cppa.ca.gov
- Privacy (federal): Federal Trade Commission - ftc.gov
- State AG: Your state Attorney General's consumer protection division
05 Record keeping
How long we keep records
All complaints and related investigation records are retained for 5 years from the date of the complaint, in accordance with our Privacy Policy and data retention schedule.
Records are maintained to enable us to: track complaint trends and improve the platform; demonstrate compliance with our complaints obligations; support any regulatory investigations or legal proceedings.
Complaints
AI output issues
Legal
06 Accessibility statement
Our accessibility commitment
A2B2 is committed to making its platform accessible to as many people as possible, including those with disabilities. We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard across all A2B2 interfaces.
Scope
This statement applies to:
- a2b2.ai - main marketing and information site
- luma.a2b2.ai - platform application
Target standard
We target WCAG 2.1 Level AA compliance across all interfaces. This includes:
- Sufficient colour contrast for text and UI components
- Keyboard navigability throughout the application
- Screen reader compatibility (ARIA labels and semantic HTML)
- Resizable text without loss of content or functionality
- Accessible form controls and error messages
Accessibility audit
A formal accessibility audit is planned before or immediately after warm launch. Findings will be published in an updated version of this statement. In the interim, accessibility issues can be reported to support@a2b2.ai.
Legal frameworks
- US: Americans with Disabilities Act (ADA); Section 508 of the Rehabilitation Act
- Hong Kong: Disability Discrimination Ordinance (Cap. 487); Equal Opportunities Commission guidance on digital accessibility
Contact for accessibility issues
If you encounter any accessibility barrier on any A2B2 interface, please contact us:
- Email: support@a2b2.ai
- In-app: Help → Contact Us → Accessibility issue
We will acknowledge accessibility reports within 3 business days and aim to resolve or provide a workaround within 28 days of acknowledgement.
Assistive technology note: If you use assistive technology and are experiencing difficulty with any part of A2B2.ai or luma.a2b2.ai, please contact support@a2b2.ai. We will work with you directly to ensure you can access the information or service you need.
Policy 10
Early Access NDA
Version: v1.0
Platform disclaimer: A2B2 is a hybrid intelligence and service platform. Nothing on this platform constitutes investment advice, a recommendation to buy or sell any security, or personalised financial advice. A2B2 does not manage assets, execute transactions, or act as a registered investment advisor. Always consult a licensed financial professional before making investment decisions.
01 Confidential information
What you must protect
1.1 What is Confidential Information
"Confidential Information" means all non-public information about the A2B2.ai platform that you access, observe, or receive during testing. This includes:
- Platform user interface, design, features, and functionality (including unreleased features)
- AI model behaviour, query responses, Consensus Cards outputs, and insight generation processes
- Platform architecture, data flows, integrations, and technical infrastructure
- Bugs, errors, performance issues, workarounds, and known limitations
- Pricing, business model, commercial strategy, and go-to-market plans
- Product roadmap, planned features, and development timelines
- Content of feedback sessions, product walkthroughs, demos, and onboarding calls
- Any written, verbal, or digital materials A2B2 shares with you in connection with testing
1.2 What is NOT Confidential Information
Information is not Confidential Information if you can demonstrate that it:
- Is or becomes publicly available through no act or omission of yours
- Was rightfully in your possession before A2B2 disclosed it to you, without any obligation of confidentiality
- Was independently developed by you without reference to A2B2's Confidential Information
- Was rightfully given to you by a third party without restriction on disclosure
- Is required to be disclosed by law, regulation, or court order (subject to clause 6)
02 Your obligations
What you agree to
By accessing the platform, you agree to:
2.1 Reasonable careProtect all Confidential Information using the same degree of care you apply to your own most sensitive personal or financial information, and in no event less than reasonable care.
2.2 Testing use onlyUse Confidential Information solely to test the platform and provide feedback to A2B2. You may not use it for any commercial purpose, personal investment decision, or any other purpose outside this Agreement.
2.3 No disclosureDo not disclose, describe, copy, summarise, or distribute Confidential Information to any other person without A2B2's prior written consent. This includes family members, colleagues, and advisers.
2.4 No screenshots or recordingsDo not take screenshots, screen recordings, photographs, or any other visual or audio capture of the platform interface, outputs, or any A2B2 materials, without A2B2's explicit written permission for each instance.
2.5 No public discussionDo not post, publish, or discuss the platform, its features, its AI outputs, its bugs, or your testing experience on social media, forums, review sites, messaging groups, or any other public or semi-public channel until A2B2 has made a public announcement specifically about the relevant feature or product.
2.6 Permitted sharingYou may share Confidential Information with A2B2's employees and representatives when participating in authorised feedback sessions. You may not share it with any third party.
03 Feedback ownership
Who owns what you contribute
3.1 A2B2 owns your feedbackAll comments, suggestions, bug reports, ideas, feature requests, recommendations, and other feedback you provide during testing ("Feedback") shall be the sole and exclusive property of A2B2 from the moment of creation. You hereby irrevocably assign to A2B2 all right, title, and interest in and to your Feedback, including all intellectual property rights subsisting therein.
3.2 No compensationA2B2 is not obliged to act on, compensate you for, credit you for, or acknowledge your Feedback in any way.
3.3 A2B2 may use freelyA2B2 may use, reproduce, modify, adapt, and commercially exploit your Feedback for any purpose without any obligation of confidentiality to you and without any further consent required.
04 Platform conditions
What you're testing
4.1 Beta statusThe platform is a pre-commercial, early-access version. Features may be incomplete, unstable, inaccurate, or subject to change, withdrawal, or discontinuation at any time and without notice.
4.2 No warrantyThe platform is provided "as is" for testing only. We make no representations or warranties - express or implied - about accuracy, completeness, fitness for purpose, or suitability for any particular use, including any investment-related use.
4.3 AI outputs are not financial advice. All outputs generated by the A2B2.ai platform during testing - including market insights, portfolio analysis, Consensus Cards, RESEARCH outputs, EXPLORE alerts, CONNECT content, and all AI-generated content - are informational only. They do not constitute: regulated financial advice; personalised investment recommendations; a solicitation to buy, hold, or sell any financial instrument; or portfolio management. Do not make any investment decision based on platform outputs during testing.
4.4 Not a regulated adviserEquora AI Limited and Equora AI and Technologies Inc. are not a regulated financial adviser, broker-dealer, or investment manager in any jurisdiction. Platform outputs are intelligence, not advice.
4.5 Market data accuracyMarket data, portfolio valuations, and other data displayed during testing may be delayed, incomplete, or contain errors. It must not be relied upon for any financial decision.
4.6 Past performanceAny historical data displayed does not predict or guarantee future results.
05 Data during testing
How your data is used in testing
5.1 Testing activity dataDuring the testing period, we collect data about how you interact with the platform - queries submitted, features used, session duration, errors encountered, and navigation patterns. This is used solely to improve the platform.
5.2 Financial and portfolio dataIf you connect portfolio accounts, input financial holdings, or provide other personal financial data during testing, we will process it to generate platform outputs and for product development. See our Privacy Policy for full details.
5.3 AI model improvement (opt-in)Your interaction data may be used to improve our AI models in anonymised and aggregated form. You can opt out by emailing privacy@a2b2.ai. Opting out has no effect on your testing access.
5.4 Third-party AI providersWe use approved third-party AI model providers to generate platform outputs. All providers used for personal or financial data operate under data processing agreements (DPAs) that prohibit use of your data for general model training. Where permitted under the applicable DPA, a provider may retain prompts, outputs, or metadata for a limited period for abuse monitoring, security, compliance, or operational purposes - this does not permit training use. True Zero Data Retention (where data is deleted immediately after the AI response) requires a separate signed amendment and is confirmed in the vendor register before being represented to users. Until ZDR is confirmed for a specific provider, the operative position is training prohibition combined with limited operational retention. Provider status is maintained in the AI Provider Vendor Register.
06 Required disclosure
If you're legally required to disclose
If you are legally required to disclose any Confidential Information (for example, by court order, subpoena, or regulatory requirement), you must:
- Give A2B2 prompt written notice as soon as reasonably practicable before disclosure, to the extent permitted by law; and
- Cooperate with A2B2's reasonable efforts to seek a protective order or other appropriate relief limiting the scope of disclosure.
07 Return of materials
When testing ends
7.1When your testing access ends - or if we ask at any time - you must promptly delete or destroy all Confidential Information in your possession, including any notes, copies, summaries, or extracts.
7.2If we request written confirmation of deletion, you must provide it within five (5) business days.
08 Term & survival
How long this Agreement lasts
8.1 DurationThis Agreement begins when you first access the testing platform.
8.2 Post-testing survivalYour confidentiality obligations under clauses 2, 3, and 7 survive the end of your testing access and remain in force for two (2) years from the date your access ends.
8.3 Trade secretsObligations relating to A2B2's trade secrets - including AI model architecture, proprietary algorithms, data processing methods, and platform source code - continue for as long as that information remains a trade secret, regardless of the two-year survival period.
09 Remedies
What happens if you breach this Agreement
9.1You acknowledge that any breach of this Agreement may cause A2B2 irreparable harm for which monetary damages would be an inadequate remedy.
9.2A2B2 shall be entitled to seek injunctive relief or other equitable remedies from a court of competent jurisdiction without the need to post a bond, provide security, or prove actual damages, in addition to any other remedies available at law or in equity.
10 Governing law
Which law applies
10.1This Agreement is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of laws principles.
10.2Each party irrevocably submits to the exclusive jurisdiction of the courts of Hong Kong SAR to hear and determine any dispute arising out of or in connection with this Agreement.
US testers: see the United States Addendum below, which modifies governing law and dispute resolution for US-resident testers.
11 General provisions
The standard terms
11.1 EligibilityYou confirm that you are 18 or older and have the legal capacity to enter into this Agreement.
11.2 Entire agreementThis Agreement constitutes the entire agreement between you and A2B2 regarding confidentiality of the testing platform and supersedes all prior oral or written agreements on the same subject matter.
11.3 AmendmentWe may update this Agreement by providing 14 days' advance written notice. Continuing to access the platform after that period counts as acceptance.
11.4 SeverabilityIf any provision of this Agreement is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible.
11.5 No waiverA2B2's failure or delay in enforcing any provision is not a waiver of its rights.
11.6 No employment or partnershipNothing in this Agreement creates an employment, agency, partnership, or joint venture relationship between you and A2B2.
11.7 NoticesNotices to A2B2 under this Agreement should be sent to legal@a2b2.ai. Notices to you will be sent to the email address you provided at registration.
A United States Addendum
Additional terms for US testers
Applies to US-resident testers only
A0 - Scope and precedence
This addendum applies to all Testers who are resident in, or who access the A2B2.ai testing platform from, the United States of America. In the event of any conflict between this addendum and the main Agreement, this addendum prevails for US Testers. All other provisions of the main Agreement not expressly modified by this addendum continue to apply in full.
A1 - Governing law and dispute resolution
A1.1 Governing law: For US Testers, this Agreement is governed by the laws of the State of Delaware, without regard to conflict of laws principles. Equora AI and Technologies Inc. operates as a Delaware C-Corporation for US-facing purposes.
A1.2 Mandatory individual arbitration: Any dispute arising out of or relating to this Agreement shall be resolved by binding individual arbitration administered by JAMS in New York, New York, before a single arbitrator, under the JAMS Comprehensive Arbitration Rules and Procedures in effect at time of filing.
A1.3 Class action waiver: YOU AND A2B2 EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE OR COLLECTIVE ARBITRATION. All claims must be brought in your individual capacity.
A1.4 Small claims exception: Either party may bring an individual action in a court of competent small claims jurisdiction for qualifying disputes.
A1.5 Injunctive relief: Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction solely to prevent irreparable harm pending arbitration.
A1.6 Arbitration opt-out: You may opt out of mandatory arbitration by notifying A2B2 in writing at legal@a2b2.ai within 30 days of first accepting this Agreement. Your opt-out notice must include your full name and state that you are opting out of arbitration. Opting out does not affect any other provision.
A1.7 Arbitration costs: A2B2 will pay arbitration costs for claims under $10,000 where you are the claimant, unless the arbitrator determines the claim is frivolous.
A2 - US investment regulatory disclosures
A2.1 Not registered: Equora AI Limited and A2B2.ai are NOT registered with the SEC or FINRA as investment advisers, broker-dealers, or in any other regulated capacity. A2B2 does not hold any US state-level investment adviser registration.
A2.2 Publisher's Exclusion: A2B2.ai operates as a financial information publisher, relying on the publisher's exclusion under Section 202(a)(11)(D) of the Investment Advisers Act of 1940, as interpreted in Lowe v. SEC, 472 U.S. 181 (1985). Platform outputs are general and impersonal in character. They are not tailored investment recommendations for specific individuals.
A2.3 No advisory relationship: Nothing in this Agreement creates an investment advisory, broker-customer, fiduciary, or any other regulated financial relationship between you and Equora AI and Technologies Inc.
A2.4 No FDIC or SIPC coverage: The platform does not hold, manage, or custody assets. No amounts shown on the platform are FDIC-insured or SIPC-protected.
A3 - Colorado AI Act disclosures
A3.0 Applicability: This clause applies to Colorado-resident testers. Colorado SB 24-205 (effective February 1, 2026) imposes disclosure requirements on deployers of high-risk AI systems.
A3.1 AI disclosure: The A2B2.ai platform uses artificial intelligence, including large language models, to generate wealth intelligence outputs. During testing, individual AI outputs are not reviewed by a human before delivery to you.
A3.3 Human review right: You may request that A2B2 arrange a human review of any AI-generated output you believe is inaccurate or has adversely affected you. Submit requests to legal@a2b2.ai with subject line "Colorado AI Act – Human Review Request."
A3.4 Data correction right: Contact privacy@a2b2.ai with subject "Colorado AI Act – Data Correction Request." A2B2 will respond within 45 days.
A4 - California consumer privacy rights (CPRA)
A4.0 Applicability: This clause applies to California-resident testers under the CPRA (Cal. Civ. Code §§ 1798.100 et seq.).
A4.1 Your CPRA rights: Know · Delete · Correct · Opt out of sale or sharing (A2B2 does not sell or share personal information) · Limit use of sensitive personal information (including financial data and portfolio information) · Non-discrimination for exercising rights.
A4.2 Sensitive personal information: Portfolio data and financial holdings constitute sensitive personal information under CPRA. A2B2 uses this data only for the purposes described in clause 5 - platform output generation and product development. A2B2 does not use SPI for inferring characteristics or targeted advertising.
A4.3 Exercising rights: Email privacy@a2b2.ai with subject "CPRA Rights Request – [right being requested]." A2B2 will respond within 45 days.
A5 - Electronic signatures (ESIGN / UETA)
A5.1 Legal validity: By clicking to accept this Agreement or by accessing the testing platform, you provide your electronic signature. Under the E-SIGN Act (15 U.S.C. § 7001 et seq.) and applicable state law, your electronic acceptance constitutes a legally binding signature.
A5.2 Electronic communications consent: You consent to receive this Agreement, all amendments, and all notices electronically to the email address you provided at registration.
A5.3 Record retention: A2B2 will maintain a record of your electronic acceptance, including the timestamp, IP address, and email address, for the duration of this Agreement and five years thereafter.
Acceptance
By accessing the A2B2.ai testing platform, you confirm that:
- You have read and understood this Agreement in full
- You are 18 or older and have legal capacity to contract
- You agree to be bound by all terms of this Agreement
- Platform outputs are informational only - not regulated financial advice
- You have not been induced to enter this Agreement by any representation not set out herein
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Offer window Jun 15 – Sep 15, 2026 · time- and quota-limited · Founding Member Programme
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